education
Carnegie Mellon University
Master, Human-Computer Interaction

University of Washington
BS, Technical Communication

Skills
Interaction Design
Concept generation
Information architecture
Complex system design
Information design
Detailed documentation

Design Research
Contextual inquiry
Structured brainstorming
Trend analysis
Observation & empathy

Leadership
Project management
Client management
Creative direction
Mentoring

FUN FACTS
I love ballet, rock climbing and traveling

My first job was at an Intel fab—wearing a bunny suit

CONTACT
meganshia@gmail.com

Experience
frog design
Senior Interaction Designer
2006–Present
Design compelling products and services for mobile phones, consumer electronics, medical devices, desktop software, and websites. Lead multi-disciplinary project teams to deliver high-quality solutions that align with client objectives. Plan, structure, and review design activities, create client presentations, and provide overall creative direction. Present to clients and facilitate feedback.

Promoted to senior interaction designer in 2008.

eBay
Interaction Designer
2004–2006
Led user experience project teams in designing community and fraud prevention features, including enhancements to eBay’s feedback system. Presented project work to key business, technology, and design stakeholders. Evangelized the user experience in a business-driven environment.

Liberty Northwest Insurance
Information Architect
2001–2003
Designed web applications to help Sales and Underwriting teams sell and renew workers’ compensation insurance. Created detailed task flows, IA, wireframes, and HTML prototypes. Facilitated participatory design sessions with employees.

Intel
Business Analyst
2000
Identified opportunities within Intel’s R&D fabrication facility group that would benefit most from real-time management tools. Recommendations were incorporated into e-Business initiatives.